What is two-factor authentication (2FA)?
Two-factor authentication (2FA) is a security system that requires two distinct forms of identification in order to access an account. The most common example is username and password as the first factor, and your phone as the second factor, which is verified by texting you a code to enter.
How does 2FA secure my Meso account?
The two factors that you set up during onboarding are:
- Wallet ownership, which is verified by you signing a message
- Phone, which is verified by texting you a code to enter
Can I use something other than my phone as my second factor?
Not at the moment. However, support for alternative second factors are on the product roadmap.
Troubleshooting
My phone number is not supported
Only US phone numbers are accepted. Voice-over-IP (VOIP) numbers are not allowed.
I’m not receiving the two-factor codes.
Double-check the last four of the phone number that is receiving the code. If that is correct, then wait until the "Resend code" link appears to try again. If you are still unsuccessful then we ask that you contact support by sending an email to support@meso.network or completing the form here (LINK).
I’ve forgotten the phone number I used when onboarding.
Contact support by sending an email to support@meso.network or completing the form here (LINK).
I want to change the phone number linked to my account.
Contact support by sending an email to support@meso.network or completing the form here (LINK).